Email engagement
Fanzava’s email system sends automated, personalised emails to keep participants engaged through the season. All emails use your hub’s branding: your logo, colours, and sender name.
Email types
Section titled “Email types”Round emails
Section titled “Round emails”| Timing | Content | |
|---|---|---|
| Round reminder | Configurable before first lock | “Tips for Round X are due soon. Submit yours →” |
| Round results | After round scoring | Top scorers, round winner, your position |
| Round recap (AI) | After scoring | AI-generated narrative summary of the round |
Engagement emails
Section titled “Engagement emails”| Trigger | Content | |
|---|---|---|
| Streak alert | 3, 5, 10 correct picks in a row | Celebrates the streak, encourages tipping |
| Close race alert | Within X points of leader | “You’re only N points behind: submit this round’s tips” |
| Re-engagement | No tips for 2 rounds | Nudge to come back and tip |
| Milestone alert | Season halfway, final round approaching | Context and encouragement |
Admin emails
Section titled “Admin emails”| Trigger | |
|---|---|
| Welcome | Participant accepts invitation |
| Invite reminder | Invitation not accepted after 3 days |
| Competition created | Notifies participants of new competition |
| Season summary | End of season: stats, leaderboard, congratulations |
Configuring emails
Section titled “Configuring emails”Go to Admin → Emails to see all email types. For each:
- Toggle on or off
- Set timing (for round reminder, set hours before first lock)
- Preview the email with sample data
- Send a test to yourself
Custom email content
Section titled “Custom email content”On Starter and above, you can add a custom message block to any automated email. Use this for:
- Sponsor messages
- Event announcements
- Hub-specific calls to action
Add custom blocks in Admin → Emails → [Email type] → Custom content.
Unsubscribe handling
Section titled “Unsubscribe handling”Fanzava handles unsubscribes automatically. Participants can unsubscribe from:
- Marketing emails: engagement nudges and milestone alerts
- Round emails: round reminders and results
- All emails: complete opt-out
A participant who unsubscribes from all emails can still use the hub. They just won’t receive email notifications.
Hub admins can see a participant’s email preferences in their profile.