Custom domain

ProEnterprise

By default, your hub lives at yourhub.fanzava.com. On Pro and Enterprise plans, you can serve it from your own domain, such as tipping.yourcompany.com.

Setting up your custom domain

Step 1: Add the domain in Fanzava

1. Go to Admin → Settings → Custom domain
2. Enter your desired domain (e.g. tipping.yourcompany.com)
3. Click Add domain

Fanzava displays a CNAME record for you to add to your DNS.

Step 2: Configure your DNS

In your DNS provider (Cloudflare, GoDaddy, Route 53, etc.):

1. Create a CNAME record pointing your subdomain to the Fanzava target shown in the admin
2. Set TTL to 300 seconds (5 minutes)

Example:

Type:  CNAME
Name:  tipping
Value: hub-abc123.fanzava.com
TTL:   300

Step 3: Wait for DNS propagation

DNS changes typically propagate within a few minutes but can take up to 24 hours. Fanzava checks for the record automatically every few minutes.

Step 4: SSL certificate

Once Fanzava detects your DNS record, it automatically provisions an SSL certificate for your domain. This usually completes within 5–10 minutes of DNS propagation.

Your admin shows a green Active status when the domain is live and SSL is provisioned.

Root domains vs subdomains

Fanzava requires a subdomain (e.g. tipping.yourcompany.com), not a root domain (e.g. yourcompany.com). This is because root domains require ANAME/ALIAS records which not all DNS providers support.

If you need a root domain, use Cloudflare as your DNS provider. It supports CNAME flattening at the root.

What changes with a custom domain

• Your hub URL becomes your custom domain
• Invite links and emails use your custom domain
• The browser address bar shows your domain
• Fanzava’s default subdomain (yourhub.fanzava.com) continues to work as a redirect to your custom domain

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Note

SSL certificates are managed automatically by Fanzava. You do not need to install, renew, or configure any certificates. They renew automatically before expiry.