Salesforce

ProEnterprise

Connect Fanzava to Salesforce to push participant engagement data into your Salesforce org.

Connecting Salesforce

1. Go to Admin → Integrations → Salesforce
2. Click Connect Salesforce
3. Log in to Salesforce and authorise the Fanzava Connected App
4. Select your Salesforce org
5. Click Allow

What syncs to Salesforce

Fanzava writes to Salesforce Contact records matched by email:

Salesforce field	Value	Updated
Fanzava_Hub__c	Hub name	On join
Fanzava_Joined__c	Date	On join
Fanzava_Total_Points__c	Number	After each round
Fanzava_Rank__c	Number	After each round
Fanzava_Engagement_Score__c	Number (0–100)	Weekly
Fanzava_Last_Active__c	DateTime	On activity
Fanzava_Groups__c	Text (comma-separated)	On change

Custom fields are created in your Salesforce org on first sync.

Contact matching

Fanzava matches participants to Salesforce Contacts by email address (case-insensitive). If a match is found, the Contact is updated. If no match is found:

• Skip (default): no new contact is created
• Create: Fanzava creates a new Contact with the participant’s name, email, and hub data

Configure in Admin → Integrations → Salesforce → On no match.

Salesforce tasks and activities

On Enterprise, Fanzava can log Salesforce Tasks or Activities for key participant events:

• Joined hub
• Submitted first tip
• Reached top 10 on leaderboard
• Went inactive (no tips for 2+ rounds)

Configure which events create Tasks in Admin → Integrations → Salesforce → Activity logging.

i

Note

Salesforce integration uses OAuth 2.0 Connected App authentication. The integration does not store your Salesforce password. If you revoke access in Salesforce, the integration stops syncing immediately.