Custom domain

Pro Enterprise

By default, your hub lives at yourhub.fanzava.com. On Pro and Enterprise plans, you can serve it from your own domain — for example, tipping.yourcompany.com.

Setting up your custom domain

Step 1 — Add the domain in Fanzava

1. Go to Admin → Settings → Custom domain
2. Enter your desired domain (e.g. tipping.yourcompany.com)
3. Click Add domain

Fanzava displays a CNAME record for you to add to your DNS.

Step 2 — Configure your DNS

In your DNS provider (Cloudflare, GoDaddy, Route 53, etc.):

1. Create a CNAME record pointing your subdomain to the Fanzava target shown in the admin
2. Set TTL to 300 seconds (5 minutes)

Example:

Type:  CNAME
Name:  tipping
Value: hub-abc123.fanzava.com
TTL:   300

Step 3 — Wait for DNS propagation

DNS changes typically propagate within a few minutes but can take up to 24 hours. Fanzava checks for the record automatically every few minutes.

Step 4 — SSL certificate

Once Fanzava detects your DNS record, it automatically provisions an SSL certificate for your domain. This usually completes within 5–10 minutes of DNS propagation.

Your admin shows a green Active status when the domain is live and SSL is provisioned.

Root domains vs subdomains

Fanzava requires a subdomain (e.g. tipping.yourcompany.com), not a root domain (e.g. yourcompany.com). This is because root domains require ANAME/ALIAS records which not all DNS providers support.

If you need a root domain, use Cloudflare as your DNS provider — it supports CNAME flattening at the root.

What changes with a custom domain

• Your hub URL becomes your custom domain
• Invite links and emails use your custom domain
• The browser address bar shows your domain
• Fanzava’s default subdomain (yourhub.fanzava.com) continues to work as a redirect to your custom domain

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Note

SSL certificates are managed automatically by Fanzava. You do not need to install, renew, or configure any certificates. They renew automatically before expiry.