Custom email sender

Starter Pro Enterprise

By default, Fanzava sends emails from noreply@fanzava.com with your hub name in the From field. On Starter and above, you can configure a custom sender so emails arrive from your own domain.

Setting a custom sender name

The simplest option — change the display name without changing the sending domain:

1. Go to Admin → Settings → Email sender
2. Set Sender name (e.g. Acme Tipping, The Comp)
3. Save

Emails will show as “From: Acme Tipping <noreply@fanzava.com>”.

Custom sending domain

On Starter and above, you can send from your own domain (e.g. tipping@yourcompany.com):

Step 1 — Add your sending domain

1. Go to Admin → Settings → Email sender
2. Click Add custom domain
3. Enter your sending domain (e.g. yourcompany.com)

Fanzava displays DNS records you need to add.

Step 2 — Add DNS records

Add the following records to your DNS provider:

Type	Name	Value
TXT	@	SPF record (shown in admin)
CNAME	fanzava._domainkey	DKIM key (shown in admin)

Step 3 — Verify

Click Verify DNS in the admin. Fanzava checks for the records. Verification typically takes a few minutes but can take up to 48 hours if your DNS TTL is long.

Step 4 — Set sender address

Once verified, set your sender email address:

1. Go to Admin → Settings → Email sender
2. Enter your sending address (e.g. tipping@yourcompany.com)
3. Save

All future emails from your hub use this address.

SPF and DKIM

Fanzava handles SPF and DKIM signing automatically once you add the required DNS records. Properly configured senders have much better deliverability and are far less likely to land in spam.

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Note

If your organisation uses Google Workspace or Microsoft 365, the DNS records are added to the same place as your other email DNS. You don’t need to change any settings in Google or Microsoft — the DNS records are all Fanzava needs.